Responsible Gaming
at f8999
At f8999, gambling is meant to be an enjoyable form of entertainment — not a source of financial stress or personal harm. This page sets out the practical tools, policies, and guidance that f8999 provides to help every player on our platform maintain a healthy, balanced relationship with gambling.
Our Commitment
Safe Play Is a Priority at f8999
f8999 takes its duty of care to players seriously. Every feature listed on this page is available free of charge to all registered players. Our responsible gaming framework rests on six core commitments.
No player under the age of 21 may register, deposit, or place bets on the f8999 platform. Identity documents are checked during KYC verification for every new account. Underage accounts are immediately closed and deposits are returned.
Players can set daily, weekly, or monthly BDT deposit limits from within their account settings. Limit reductions take effect immediately. Increases are delayed by a mandatory 72-hour cooling-off window to prevent impulsive decisions.
Players can set session time reminders that trigger an on-screen alert after a chosen duration — for example, after 30, 60, or 90 minutes of continuous play. This keeps you aware of how long you have been active on the platform.
If you need a short break from gambling, f8999 offers cooling-off periods of 24 hours, 7 days, or 30 days. During a cooling-off period your account remains open but all deposits and gameplay are suspended until the period ends.
Players who feel their gambling is becoming a problem may request a permanent or extended self-exclusion. Once applied, self-exclusion cannot be reversed during the exclusion period. Excluded players will no longer receive any marketing communications from f8999.
Our dedicated support team is available around the clock, every day of the year, via live chat on the f8999 platform. If you are concerned about your gambling behaviour or that of someone you know, our team is here to help — no judgement, no pressure.
Player Protection Tools
How to Use Our Responsible Gaming Tools
Every tool described below is accessible directly from your f8999 account settings after you log in. There is no waiting period to activate a limit reduction, a cooling-off period, or a self-exclusion request — these take effect immediately upon confirmation.
Deposit limits are the most direct way to manage your gambling spending. f8999 allows you to set three distinct limit types, each of which operates independently so you can combine them for maximum control.
Weekly limit: Caps total deposits across any rolling 7-day period.
Monthly limit: Caps total deposits across any rolling 30-day calendar month.
How to set: Log in → Account Settings → Responsible Gaming → Deposit Limits → Enter amount in ৳ BDT → Confirm.
Time-based controls help you stay aware of how long you have been gambling in a single session. f8999 provides two complementary time management tools that work alongside your deposit limits.
Session limit: Set a hard maximum session length. Once reached, your session is automatically closed and you must log back in to continue — giving you a natural pause point.
How to set: Log in → Account Settings → Responsible Gaming → Session Controls → Choose duration → Save.
A cooling-off period suspends all deposit and gameplay access for a defined period. It is designed for players who want a temporary break without permanently closing their account. Your account balance is preserved throughout the cooling-off period.
During cooling-off: Login is blocked. Deposits are blocked. All marketing emails and SMS messages are suspended for the duration.
After cooling-off: Your account automatically reactivates at the end of the period. To extend the cooling-off, contact support before expiry.
How to activate: Log in → Account Settings → Responsible Gaming → Take a Break → Select duration → Confirm.
Self-exclusion is the strongest player protection tool available on f8999. It is intended for players who believe their gambling has become harmful and who want to stop playing entirely for an extended period or permanently.
During self-exclusion: Your account is fully suspended. Deposits, withdrawals, and gameplay are all blocked. Any outstanding balance will be refunded to your verified payment method. All f8999 marketing communications are stopped permanently.
Reversing self-exclusion: A self-exclusion cannot be reversed during the chosen exclusion period. After a fixed-term exclusion ends, reactivation requires contacting support and completing a mandatory 7-day reflection period.
How to activate: Contact support at support@f8999.io with subject "Self-Exclusion Request", or use the in-app option under Account Settings → Responsible Gaming → Self-Exclude.
The f8999 reality check feature displays a periodic summary of your current session — including time elapsed, total amount wagered, and net win or loss position — so you always have an accurate picture of your gambling activity in real time.
Information shown: Session duration, total bets placed (৳ BDT), total wins (৳ BDT), net position (৳ BDT), and a prompt asking whether you wish to continue playing.
How to enable: Log in → Account Settings → Responsible Gaming → Reality Check → Select interval → Save.
f8999 maintains a complete, accessible record of all your account activity — every deposit, withdrawal, bet placed, game session, and bonus used — available to view and download from your account at any time.
Retention period: Full activity history is accessible for 12 months within your account. Extended records (up to 5 years) are available on request by contacting support.
How to access: Log in → Account → Transaction History or Bet History → Filter by date range → View or Download.
Problem Gambling Awareness
Warning Signs to Watch For
Problem gambling can develop gradually. Being aware of the early warning signs helps you — or someone you care about — take action before the situation becomes serious. If you recognise several of the following signs in yourself or another player, please reach out to f8999 support or a professional counselling service.
Chasing losses: Continuing to gamble specifically to win back money that has already been lost, rather than for entertainment.
Spending beyond your means: Depositing amounts that exceed what you can comfortably afford to lose, or borrowing money in order to gamble.
Neglecting responsibilities: Missing work, family obligations, or social commitments because of time spent gambling.
Preoccupation with gambling: Spending a significant portion of your day thinking about past gambling sessions or planning future ones.
Unsuccessful attempts to stop: Repeatedly trying to reduce your gambling or stop entirely, but finding yourself unable to follow through.
Concealing gambling activity: Hiding your betting history, deposit amounts, or time spent gambling from family members or close friends.
Gambling to escape problems: Using gambling as a way to cope with stress, anxiety, depression, loneliness, or other personal difficulties rather than as a leisure activity.
Increasing stakes over time: Needing to bet larger and larger amounts to experience the same level of excitement or engagement as before.
Self-Assessment
Quick Self-Check
Answer the following questions honestly. If you answer "yes" to three or more, we strongly encourage you to contact our support team or use one of the f8999 responsible gaming tools described on this page.
Contact f8999 support any time at support@f8999.io (plain text — not a clickable link) with the subject line "Responsible Gaming Support". Our team will respond within 24 hours Bangladesh Standard Time (BST, UTC+6) and can walk you through all available options including self-exclusion and cooling-off periods.
Age Restriction Policy
The f8999 21+ Rule
How f8999 Enforces the 21+ Rule
Every new player must confirm during registration that they are 21 years of age or older. False declaration is grounds for immediate account closure and forfeiture of funds.
All accounts must complete identity verification before withdrawals are processed. Accepted documents include a valid National ID card, passport, or driving licence — all of which display date of birth.
f8999's compliance team conducts periodic reviews of account activity. Accounts that display patterns inconsistent with adult behaviour may be suspended pending additional verification.
If an underage player is identified at any point, the account is immediately closed, all pending bets are voided, and any deposited funds are returned to the verified payment source. Winnings are forfeited.
Protecting Young People at Home
If you share a device or home with individuals under the age of 21, f8999 strongly recommends the following measures to prevent access to the platform:
Always log out of your f8999 account after each session. Use a strong, unique device PIN or biometric lock that is not shared with anyone under 21.
Install parental control or web-filtering software on shared devices. Many internet service providers in Bangladesh offer free filtering tools that can block gambling websites for specific user profiles.
Your f8999 username and password are for your use only. Do not share them with family members, friends, or anyone else. Sharing credentials is a breach of the f8999 Terms & Conditions.
Open, honest conversations about gambling — including its risks and the 21+ age rule — are one of the most effective ways to discourage underage gambling within the home.
Getting Help
How to Reach f8999 Responsible Gaming Support
If you believe gambling is negatively affecting your life, reaching out is the right move. f8999's support team handles all responsible gaming requests with complete confidentiality and without judgement. Here is how to get in touch and what to expect.
Step-by-Step: Requesting Help from f8999
Send a message to support@f8999.io (plain text — not a clickable link). Use the subject line "Responsible Gaming Support Request". Describe the type of assistance you need — whether that is activating a deposit limit, starting a cooling-off period, or requesting self-exclusion.
Log in to your f8999 account and navigate to Account Settings → Responsible Gaming. From this menu you can independently activate deposit limits, session reminders, cooling-off periods, and the reality check feature without needing to contact support.
f8999's live chat is available 24 hours a day, 7 days a week directly on the platform. Use the chat widget while logged in to speak with a support agent. Responsible gaming requests made via live chat are treated as priority tickets.
All responsible gaming requests — deposit limit changes, cooling-off periods, self-exclusion requests — are confirmed by email within 24 hours Bangladesh Standard Time. Keep this confirmation for your own records.
support@f8999.io
Subject: Responsible Gaming Support Request
Response within 24 hours (BST)
All responsible gaming requests are handled with strict confidentiality. Your account data and support interactions are never shared with third parties. See our Privacy Policy for full details.
Gambling should always be fun and within your means. Set limits before you start playing, not after. The best time to use our responsible gaming tools is before you feel you need them.
Play Smart. Set Your Limits Today.
Log in to your f8999 account to set up deposit limits, session reminders, and cooling-off periods. Have questions about how our tools work? Visit the FAQ for quick answers, or explore our games — cricket, slots, and more — and play responsibly. 21+ only.